FAQs

Answers to the most frequently asked questions.

Do I need to have a Ledger wallet to get my card?

Yes. You’ll need a Ledger wallet that is synced with Ledger Live to move assets between your secured wallet and the card.

What does Powered by Ledger stand for?

The CL Platform is provided by Frozen Time Unipessoal LDA, registered by Banco de Portugal to provide Crypto Asset Services, supported by it’s partner Baanx.com Ltd who are authorised and regulated by the Financial Conduct Authority to provide Crypto Asset Services.

Powered by Ledger stands next to its name because the card is fully integrated with Ledger’s ecosystem. You can create a CL account in Ledger Live and move assets seamlessly and securely between your Ledger wallet and the card.

Can I use my crypto as collateral?

Yes. You can use Cryptodraft or Stableloan and open a line of credit to spend on your card.

Can I earn cashback with my CL Card?

When you spend with your CL Card (excluding Cryptodraft), you earn rewards. Cashback is now available to UK, EEA and US residents.

To enable rewards, you first need to select the crypto you want to receive cashback in—currently available in BTC, USDT, and BXX. The reward amount will be calculated based on all the transactions you’ve made with your card throughout the month.

At the end of each month, you will receive a 1% reward for the total amount of card transactions (BTC, USDT) or a 2% reward if you choose BXX.

Is the crypto-to-fiat conversion carried out directly from my Ledger wallet?

No. You need to fund your CL Card before you start spending. You can fund the card with the crypto you have in your Ledger Live wallet. Crypto-to-fiat conversion will take place at the time of purchase.

How do transfers of funds work from a self-custody perspective?

You have total ownership over your assets as long as their private keys are safely stored in your Ledger wallet. Once you transfer funds from your wallet to the card, they are no longer under self-custody.

How do I contact the support team?

Our Support Team is ready to help via the in-app messaging. This is the fastest and most efficient way. Alternatively, you can email us at 

I can’t create an account when I select my country. What should I do?

Join the waitlist and as soon as your country is supported, we will let you know so you can get your account set up.

Can I create an account by selecting a country that is supported?

You must be a resident in the country you select, and have an address within that country in order to receive your card.

I haven’t received the confirmation email. What should I do?

Please make sure to check your spam/junk folder. If the email does not appear after attempting to resend, please contact support@cl-cards.com.

I haven’t received the confirmation text. What should I do?

Please ensure that you have entered the correct phone number. If you still haven’t received a confirmation text after resending, please contact support@cl-cards.com.

I’m not 18 years old and I can’t select my country. What can I do?

Unfortunately, to be eligible to create an account, you must be 18 years or older.

My nationality is different from my country of residence. Is this a problem?

This is absolutely fine, as long as you have a registered address within your country of residence.

What is Veriff?

Veriff helps us confirm your identity and that you are who you say you are. This keeps us and yourself safe.

I haven’t received the secure link from Veriff on my mobile to complete verification.

Please ensure you have entered the correct phone number. If the problem persists, please try scanning the QR code. Alternatively, you can contact us at support@cl-cards.com.

My account has been created but verification is pending. What does this mean?

In order to keep us and yourself safe, we need to confirm that the information you have provided us is correct. Certain functionality will be restricted until we have verified your details, but don’t worry – we’ll be as quick as we can!

I can’t order my card.

Please follow the instructions given to you on the screen. If you are still having issues, please contact support@cl-cards.com.

I need to change my email address.

If you need to change your email address, please contact our support team at support@cl-cards.com.

I need to change my phone number.

If you need to change your phone number, please contact our support team at support@cl-cards.com.

I need to change my physical address.

If you need to change your physical address, please contact our support team at support@cl-cards.com.

I need to close my account.

If you would like to close your account, please contact our support team at support@cl-cards.com.

How do I reset my password?

If you are having trouble logging in and need to reset your password, this can be done by clicking the “Having trouble logging in?” link on the login page of the platform. A password reset email will then be sent to the registered e-mail address.

How can I deposit crypto?

You can deposit crypto on your CL card account through Ledger Live on the “Card” section by using your Ledger Nano.

Why has my total balance gone down without me purchasing anything?

As your total balance is tied to the cryptocurrency you hold, this will either increase or decrease depending on market value.

How can I contact someone for support?

You can contact our support team at support@cl-cards.com or via live chat, which is available in the bottom right corner of the screen after logging in.

What times are your support team available?

Our support team is available 24/7 via e-mail and live chat.

What languages are available for support?

Currently, support is available in English.

What can my digital card be used for?

Your digital card can be used to make online purchases, wherever the merchant supports digital cards.

How do I activate my card when it has arrived?

Once you have received your CL card, you are able to use it straight away. Remember – before you can use it for contactless payments, you must first complete a purchase by using your PIN.

I have just activated my new card. Why are attempted payments not going through?

For the first payment you make with your physical card, you will need to use the PIN code. Your PIN code is something you set during card ordering and is viewable from within the app.

If you have any further issues with payments, please contact one of our Support agents via the in-app chat feature, or at support@cl-cards.com.

Which payment types are not supported by my payment card?

Due to the nature of the card balance, we do not support balance inquiries at ATMs or elsewhere.

Whilst we do support recurring payment authorisations, we do not provide the bank account functionality which would allow you to set up a Standing Order. Pre-authorisation transactions, such as those usually required at gas stations, may also be unsupported.

When I check my balance at an ATM, it shows the balance as 0 although I have funds in my account.

Due to the nature of the card, any balance inquiries at an ATM will show as 0. The true balance linked to your card can be viewed in your CL account within the platform.

What is the maximum number of wallets I can link to my card?

You may link a maximum of 5 wallets to your payment card at any one time.

How do you generate the available balance shown for my card?

The available balance figure shown for your CL card is an estimate. We dynamically generate this figure by calculating the total fiat value of your linked cryptocurrency wallets. We calculate the sum of your assets against live market rates and then apply our liquidation fee percentage.

What are the prerequisites for successfully ordering my card?

Before ordering your CL card can begin, we require all users to pass KYC / Account verification. You will then need to ensure your account is funded. You will also need to be a resident in one of our Supported Countries for card ordering. Please see the Card User Terms on our website for more details.

What are the limitations of my card?

See table of contents for: User restrictions table (Terms and Conditions found in “Manage Card” tab).

What should I do if my card has not arrived?

Please allow for a two week grace period and double-check you ordered your card to the correct address. If you are sure this has all been completed, please contact our Support agents via the in-app chat or at support@cl-cards.com.

My card is lost, stolen or damaged. Can I get a replacement?

If you’ve lost your card or your card has been damaged or stolen, please log in and select “Settings”. From there, you’ll have the option to freeze your card and report your card as lost, stolen or damaged. You can also order a replacement card.

How do I activate my card when it has arrived?

When your physical card has arrived, you will see an element in the “Card” section of your app to activate it by using the 3-digit CVV number on the back of your card.

What should I do if my card is blocked?

The card may be blocked if you have reported it as lost or stolen. Please contact support@cl-cards.com if you require further assistance.

Why am I unable complete payments at merchant terminals?

If your card is not working at merchant terminals, the card may have been blocked. If so, please go to an ATM and select ‘PIN SERVICES’. Then, select ‘UNBLOCK PIN’. We advise you wait at least 15 minutes before attempting another transaction after unblocking your card.

I have forgotten my PIN.

If you’ve forgotten your PIN, please log in and select “Settings”. From there, you can enter your password and view your PIN.

How can I view my card’s PIN?

You can view your card PIN from within the app. To do this, please go to the “Card Management” section of the app and select “View PIN”.

We will require you to enter your account password if you are a UK cardholder or your card’s security code (CVV) if you are an EEA cardholder before revealing this.

Can I change my card’s PIN?

If you need to change your PIN, please go to your nearest ATM and you can complete this action from there.

How does getting a Stableloan work?

We make borrowing against your crypto easy. Simply select the terms of the Stableloan you want with our calculator (e.g. the amount, term length and interest rate) and we will tell you how much crypto you need to deposit with us to access it.


We hold your crypto as security (or “collateral”) against the Stableloan and you will receive your full amount of deposited crypto back to your wallet as soon as you have settled the Stableloan and any outstanding interest payments.

What countries can I get a Stableloan from?

Join the waitlist and as soon as your country is supported, we will let you know so you can get your account set up.

What can I use as collateral?

Currently, you can deposit your Bitcoin (BTC) and Ethereum (ETH) as collateral to borrow against.

We will be expanding the list of options over the coming months and will communicate any updates on this to our users.

What currencies can I receive a Stableloan in?

You can select from USDC, USDT or EURT.

You can spend these funds on the CL card, withdraw to your self-custodied wallet or exchange for other cryptocurrencies.

How long can I take a Stableloan out for?

When taking out a Stableloan, you may select from the following terms:

3 months, 6 months, 12 months and 24 months.

However, you can settle it at any time to receive your collateral back to your wallet. You must pay the full principal amount and all interest charges

How do I pay interest on my Stableloan?

When you take out a Stableloan, we inform you that your principal stablecoin wallet will be automatically debited for the monthly loan interest payment on the corresponding day each month.

If your wallet does not have sufficient balance to meet an interest payment, you can make the interest payment later or through the “Stableloans” section of the app.

Any Stableloans with late or missing interest payments will be highlighted. If you miss multiple monthly interest payments, our user operations team will be in contact with you about payment schedules and penalties.

Why must I add more collateral to my Stableloan?

In order to handle the risk of a user’s deposited collateral being exceeded by the Stableloan principal, we may liquidate part or all of your collateral if your LTV% significantly exceeds the agreed LTV% of your Stableloan term.

If we believe your Stableloan is at risk of this, our user operations team will contact you to add further collateral value to reduce the LTV%.

What is LTV?

LTV refers to “loan-to-value”, which is a term that refers to the ratio of a loan compared to the value of an asset provided as collateral.

The “loan” being the principal amount (which the borrower receives). The “value” being the value of the collateral asset (which the lender receives).

How do I add further collateral to my Stableloan?

You will be able to add collateral value to your Stableloan within the app. If your LTV% has moved from agreed levels by >3%, this will be highlighted within the “Stableloans” section of the app.

If you have sufficient crypto in your wallet to make this top up, then it is a simple one click process. If you have funds in other wallets which you wish to exchange for further collateral, we also support an easy user journey for that.

Alternatively, if you have no funds in your wallet, you can send crypto to your network address. However, please remember that once this is received, you will need to return to the “Stableloans” section to add further collateral.

Can I settle my Stableloan early?

Yes. You can settle your Stableloan early and withdraw your collateral if you have paid back the full principal and any separate interest that is owed.

Can I have multiple active Stableloans at one time?

Yes. There is no limit to how many active Stableloans you can have at one time.

The handling of one active Stableloan will never affect or have any direct consequences for different active Stableloans which you may have with us.

What is a Cryptodraft?

Cryptodraft offers you the option to spend up to 60% of your collateral value as credit spent on your card.

What is the interest on a Cryptodraft?

The first 10% you spend is interest-free, while the remaining 50% is subject to a 1% monthly percentage rate (MPR).

What is MPR?

Monthly-percentage-rate is the nominal interest rate that will accrue on the principal draft amount each month.

How can I repay my Cryptodraft in full?

Select “Settle” and then “Pay Now”. This allows you to repay your full Cryptodraft principal amount and any due interest. You can make this repayment from any of your available wallets.

How can I partially repay my Cryptodraft?

Select “Settle” and then “Pay Partial”. This allows you to repay any amount you wish, with no minimum. You may wish to reduce the LTV% of an active Cryptodraft or make some of your collateral available for withdrawal.

You can withdraw collateral from your active Cryptodraft at any time you want. However, you will not be able to withdraw a collateral amount which increases your LTV to over 10% as a result of this withdrawal.

What is the maximum I can deposit in one time?

2.5 BTC or 32 ETH at any one time.

What can be used as collateral?

BTC or ETH.

Is there a minimum withdrawal amount?

Yes. You are able to withdraw a minimum of £500 or €500 per withdrawal.

Can I send funds to any bank account?

No. You must only send funds to your own bank account held in your own name. 

What is the limit for withdrawal?

You can find your account limit within the Profile page of your CL account, but this doesn’t mean that you are able to withdraw that amount.

All transactions are reviewed using our cutting-edge technology and highly talented transactions team. You may be required to provide us with certain documentation for transactions above 10,000 GBP/EUR. We also retain the right to hold funds if you do not comply with any requests we make.

What is the fee for me to withdraw?

The fee is 2% of the total amount you request to withdraw. 

Can I send funds to anyone?

No. You must only send funds to your own bank account held in your own name. If you do try to send funds to an account that is not in your name, this may result in your account going into a review state.

What happens if I input my details incorrectly?

Firstly, you must contact our Support Team immediately either via email, support@cl-cards.com, or with our in-app messaging service to explain your situation. It is your responsibility to ensure that your information is correct and Baanx cannot be responsible for any incorrect information supplied to us by you. 

How long does it take for a transaction to be processed?

Transaction processing time can take up to 24 hours. Please note that this might take longer  based on your bank’s processing system. If 5 working days have passed, and you’re still waiting for your transfer to process, please reach out to our Support Team at support@cl-cards.com.

What does it mean when my transaction is pending?

A pending transaction is a transaction that is currently in process and being executed. Your transaction will show as completed once this has been processed on our side.

Do I need to verify that the account is mine?

If you have never made a fiat deposit into the platform before using your bank account, you may be asked to verify the account is yours before we can process any withdrawal. This is to allow us to validate your details and ensure you are the owner of the account receiving the funds. 

You will be asked to complete a bank transfer into your CL account of £1/€1 through the platform, including your unique identifier as part of the reference when transferring funds. This £1/€1 will be returned back to your account once verification has been completed, along with your withdrawal amount.

What is staking BXX on the CL Card platform?

Staking is a way of earning a passive income through holding certain cryptocurrencies. You lock your assets for a set amount of time, and you will earn rewards in return when the locking period has finished.

Staking on the CL Card powered by Ledger platform is currently only available for the BXX token – the native asset of the Baanx ecosystem. Staking BXX on the CL platform is a way to unlock additional benefits with the Cryptodraft and Stableloan product, while earning a passive income.

Why should I stake my BXX?

As our tagline states, some stake it – others BXX it! By staking BXX, you are given extra rewards and benefits on the platform, including increased LTV on interest-free percentages and also increased LTV for borrowing percentages on the Stableloan product. 

Staking BXX is also a way to earn up to 20% APR as a passive income paid in BXX. Staking terms start from 3 months up to 12 months.

What are the risks of Staking BXX?

Staking BXX on the CL Card platform does come with risks, which includes not being able to unlock your assets whilst they are in the staking contract. Therefore, you will need to be prepared to not be able to unlock your assets or access your reward until the staking period is completed.

What rewards do I get for staking my BXX?

The staking reward and terms are as follows: 

3-month term gives you = 5% APR

6-month term gives you = 7% APR

9-month term gives you = 9% APR

12-month term gives you = 25% APR

When will I receive BXX staking?

Staking rewards will be distributed within 10 days of the following month after the staking deal ends. No action is required on the part of the user.

What additional rewards do I get for staking my BXX?

Staking BXX gives you additional benefits and increased LTV levels for interest-free spending on our Stableloan and Cryptodraft products. We operate a tiered model for this benefit as followed:


 

Will staking rewards be automatically re-staked?

No. If you wish to continue staking, you will need to re-stake your earned APR rewards and your initial stake amount.

Why am I not able to stake?

There are only two main reasons why you are unable to stake. It may be that you do not have enough tokens to meet the minimum stake requirement, which is 500 BXX tokens. The other reason is that the token you are looking to stake is not supported on the platform. If you are having any further trouble, please contact support@cl-cards.com or use the in-app messaging service in the CL platform.

Where can I see my staking rewards?

Staking rewards are paid straight to the principal BXX balance. You can review your staking reward history in the transaction history of your BXX wallet/account

Which tokens are available for staking?

BXX the native Baanx token.

What fees do you charge?

For a full list of our fees, please refer to the “Platform Fees” section of our Terms of Use, which can be found at: https://cl-cards.com/waiting-list/terms-of-use.

Is this a Ledger product?

No. The CL Platform is provided by Frozen Time Unipessoal LDA, registered by Banco de Portugal to provide Crypto Asset Services, supported by it’s partner Baanx.com Ltd who are authorised and regulated by the Financial Conduct Authority to provide Crypto Asset Services. However, it is called the “CL card powered by Ledger” as it is integrated with Ledger’s ecosystem and security principles, allowing Ledger users to use the CL platform and its features.

What is Ledger’s involvement in this partnership?

Ledger’s involvement is simple. They provide their community the ability to create an account within the CL platform and utilise its technology by linking their Ledger hardware wallet through Ledger Live.

In other words, Ledger Live is your Web3 app store, where you’ll find innovative apps like CL and more!

What is Apple Pay?

Apple Pay is a mobile payment service that allows you to make quick payments through your Apple devices, without the need for a physical card. You can use Apple Pay on any supported Apple device to make faster and more convenient payments in-store, within selected apps, and on the web.

Which Apple devices are compatible with Apple Pay?

 

The following devices can be used with Apple Pay:

 

  • iPhone
  • iPad
  • Apple Watch
  • Mac

For the full list of compatible devices, click here.

Does Apple store my CL Card details?

No. Your card details are not stored on your Apple device or in the Cloud. When you add your CL Card to Apple Pay, the card number is replaced by a Device Account Number.

Where can I find the Device Account Number?

To locate your Device Account Number, simply:

  • Open Apple Pay Wallet
  • Select your connected card

Tap the 3 dots symbol and scroll down to Device Account Number

Does it cost me to use Apple Pay?

No. Apple Pay is free to use.

How do I set up Apple Pay?

To set up Apple Pay, you will need the following:

  • A supported Apple device and supported card
  • The latest version of iOS, watchOS, or macOS
  • An Apple ID signed in to iCloud

For more information on setting up Apple Pay, please visit Apple’s support page.

How do I add my CL Card to Apple Pay?

iPhone

  • Open Apple Pay Wallet and tap +
  • Tap Debit or Credit Card to add a new card
  • Tap Continue
  • Follow the steps on the screen to add a new card

Apple Watch

 

    • Open the Apple Watch App on your iPhone
    • In the My Watch App, tap Wallet & Apple Pay
    • Tap Add Card
    • Tap Debit or Credit Card to add a new card
    • Tap Continue
  • Follow the steps on the screen to add a new card

iPad

 

  • Open Wallet settings
  • Go to Settings > Wallet & Apple Pay
  • Tap Add Card
  • Follow the steps on the screen to add a new card

 

Mac

 

    • Open Wallet settings
    • Go to System Preferences > Wallet & Apple Pay
    • Tap Add Card
  • Follow the steps on the screen to add a new card

 

Can my CL Card be added to multiple Apple Pay devices?

Yes. Your CL Card can be added to Apple Pay on multiple devices. Your card will need to be added to each device separately.

Where can I use Apple Pay?

You can use Apple Pay wherever contactless payments are accepted, or you see the contactless symbol

Apple Pay is secure, easy to use, and lets you make purchases in-store, within selected apps, and on the web.

How do I make payments in-store with an iPhone?

There are three ways to pay via Apple Pay in-store with your iPhone.

Face ID

  • Double-click the side button
  • Look at your screen
  • Hold the iPhone near the reader

Touch ID

  • Hold your iPhone near the reader
  • Place your finger on the Touch ID

Device Passcode

  • Hold your iPhone near the reader
  • Enter your device passcode
How do I make payments in-store with an Apple Watch?

To pay in-store with your Apple Watch, simply:

  • Double-click the side button
  • Hold the display up to the reader to authorise payment

Please note: The Apple Watch NFC feature must be activated before you can use Apple Pay. When you strap your Apple Watch to your wrist, you will be prompted to enter the device passcode, which will then enable Apple Pay. If your Apple Watch is removed from your wrist, Apple Pay and the NFC feature will deactivate.

How do I make Apple Pay payments within an app or on the web?

To pay in selected apps or on the web, simply select Apple Pay at the checkout and complete the payment.

You can use Face ID by looking at your screen, Touch ID by placing your finger on Touch ID, or enter your device passcode. For Apple Watch, simply double-click on the side button.

Once you enter billing, shipping, and contact information, Apple Pay will store this information so you won’t need to enter it again.

How do I make Apple Pay payments on the web using my Mac?

To pay on the web with your Mac, simply select Apple Pay at the checkout and complete the payment with either your iPhone or Apple Watch. If your Mac model has Touch ID, you can use this.

Do I need an internet connection to use Apple Pay?

No. You do not need an internet connection to pay with Apple Pay in-store.

Is there a transaction limit when using Apple Pay in-store?

No. Unlike contactless card payments that limit you to a £100 spend, there is no limit for Apple Pay. This means you can pay for your weekly shopping, or fill your car up with fuel – all with your iPhone or Apple Watch.

Will I be able to view my Apple Pay transactions within the Wallet App?

Yes. You can view the last 10 transactions made via Apple Pay on that device within the Wallet App.

Managing Apple Pay & CL

iPhone

  • Open Apple Pay Wallet
  • Select the CL Card and then tap to see card details
  • Scroll down and select Remove Card

 

Apple Watch

 

  • Open the Apple Watch App on your iPhone
  • Go to the My Watch tab
  • Tap Wallet & Apple Pay and then Default Card
  • Tap the card and then tap Remove Card

 

iPad

Go to Settings

  • Tap Wallet & Apple Pay and then Remove Card
  • Select CL Card to be removed from Apple Pay

Mac

  • Go to System Preferences
  • Select Wallet & Apple Pay
  • Select CL Card to be removed
  • Click the minus (-) sign to remove the card
What should I do if my Apple Device is lost or stolen?

If you have the Find My iPhone app, you can use it remotely to lock the device and disable Apple Pay. Alternatively, you can log into iCloud.com to suspend or remove your CL Card from Apple Pay remotely.

You can also contact us at support@cl-cards.com to request your card be disabled.

How secure is an Apple Pay transaction?

Apple Pay is very secure to use. You are protected through your device’s security settings (e.g. Face ID, Touch ID, or device passcode) on every transaction.

Will merchants receive my physical card number?

No. Merchants will not be able to see your physical card number when making transactions.

Is Apple Pay secure?

Yes, Apple Pay is completely secure. Your unique Device Account Number is securely stored on a chip in the device, meaning payments can be made without any card information being shared with the merchant.

 

Other features that keep your payments safe and secure include:

iPhone & iPad – Payments can only be authorised via Touch ID or Face ID (if enabled) or your device passcode.

Apple Watch – Payments can only be authorised if the device passcode has been entered, you’re wearing your Apple Watch and the device has not been lost. Additionally, its Wrist Detect deactivates its NFC feature and Apple Pay if removed. To reactivate this, the device passcode has to be entered again.

I can’t create an account when I select my country. What should I do?

This service is only available for US based customers. If you are not based in the US, consider trying to join our EU/UK service or join the waitlist and as soon as your country is supported, we’ll let you know so you can get your account set up.

Can I create an account by selecting a country that is supported?

You must be a resident in the country you select and have an address within that country in order to receive your card.

I haven’t received the confirmation email. What should I do?

Please make sure to check your spam/junk folder. If the email does not appear after attempting to resend, please contact support@cl-cards.com.

I haven’t received the confirmation text. What should I do?

Please ensure you have entered the correct phone number. If you still haven’t received a confirmation text after resending, please contact support@cl-cards.com.

I’m not 18 years old and I can’t select my country. What can I do?

Unfortunately, to be eligible to create an account, you must be 18 years or older.

My nationality is different from my country of residence. Is this a problem?

This is absolutely fine, as long as you have a registered address within your country of residence.

What is Veriff?

Veriff helps us confirm your identity and that you are who you say you are. This keeps us and yourself safe.

I haven’t received the secure link from veriff on my mobile to complete verfication.

Please ensure you have entered the correct phone number. If the problem persists, please try scanning the QR code. Alternatively, you can contact us at support@cl-cards.com.

My account has been created but verification is pending. What does this mean?

In order to keep us and yourself safe, we need to confirm that the information you have provided us is correct. Certain functionality will be restricted until we have verified your details, but don’t worry – we’ll be as quick as we can!

I can’t order the CL card.

Please follow the instructions given to you on the screen. If you are still having issues, please contact support@cl-cards.com.

I need to change my email address.

If you need to change your email address, please contact our support team at support@cl-cards.com.

I need to change my phone number.

If you need to change your phone number, please contact our support team at support@cl-cards.com.

I need to change my physical address.

If you need to change your physical address, please contact our support team at support@cl-cards.com.

I need to close my account

If you would like to close your account, please contact our support team at support@cl-cards.com.

How do I reset my password?

If you are having trouble logging in and need to reset your password, this can be done by clicking the “Having trouble logging in?” link on the login page of the platform. A password reset e-mail will then be sent to the registered e-mail address.

How can I deposit crypto?

You can deposit crypto on your CL card account through Ledger Live or the Ledger Card section by using your Ledger Nano.

What is the loyalty program?

Simply spend with your CL card and you’ll earn rewards every time you use it (available for UK and US residents only). To enable rewards, head over to the “Card” page and select “Loyalty Program”. From there, you can choose the coin in which you would like to receive rewards (Currently available in BTC, USDT, and BXX). At the end of the month, based on the total amount of all your transactions with your card, you will receive the reward amount in your chosen coin to your account/wallet. With BTC and USDT as the rewarded coins, you will receive a 1% reward from the total amount of card transactions during the current month. If you choose BXX, you will receive a 2% reward.

Why has my total balance gone down without me purchasing anything?

As your total balance is tied to the cryptocurrency you hold, this will either increase or decrease depending on market value.

How can I contact someone for support?

You can contact our support team at support@cl-cards.com or via live chat, which is available in the bottom right corner of the screen after logging in.

What times is our support team available?

Our support team is available 24/7 via e-mail and live chat.

What languages are available for support?

Currently, support is available in English.

What can my digital card be used for?

Your digital card can be used to make online purchases wherever the merchant supports digital cards.

I am an EU cardholder, how do I activate my card when it has arrived?

Once you have received your CL card, you are able to activate it within the app using the CVV number at the back of the card, completing a purchase using your PIN or typing your PIN in at an ATM machine. Remember – before you can use it online or with contactless, you must complete a purchase using your PIN.

I am a UK cardholder, how do I activate my card when it has arrived?

Once you have received your CL card, you are able to use it straight away. Remember – before you can use it online or with contactless, you must complete a purchase using your PIN.

I have just activated my new card – why are attempted payments not being successful?

For the first payment you make with your physical card, you will need to use the PIN code. Your PIN code is something you set during card ordering and is viewable from within the app. If you have any further issues with payments, please contact one of our Support agents via the in-app chat feature.

Which payment types are not supported by my payment card?

Due to the nature of the card balance, we do not support balance inquiries at ATMs or elsewhere. Whilst we do support recurring payment authorisations, we do not provide the bank account functionality which would allow you to set up a Standing Order. Pre-authorisation transactions, such as those usually required at gas stations, may also be unsupported.

When I check my balance at an ATM, it shows the balance as 0 although I have funds in my account.

Due to the nature of the card, any balance inquiries at an ATM will show as 0. The true balance linked to your card can be viewed within your CL account within the platform.

What is the maximum number of wallets I can link to my card?

You may link a maximum of 5 wallets to your payment card at any one time.

How do we generate the available balance shown for your CL card?

The available balance figure shown for your CL card is an estimate. We dynamically generate this figure by calculating the total fiat value of your linked cryptocurrency wallets. We calculate the sum of your assets against live market rates and then apply our liquidation fee percentage.

What are the prerequisites for successfully ordering my debit card?

Before ordering your CL card can begin, we require all users to pass KYC / Account verification. You will then need to ensure your account is funded. You will also need to be in one of our Supported Countries for card ordering. Please see the Card User Terms on our website for more details.

What are the limitations of my payment card?

See table of contents for: User restrictions table (Terms and Conditions found in “Manage Card” tab).

What should I do if my card has not arrived?

Please allow for a two week grace period and double-check you ordered your card to the correct address. If you are sure this has all been completed, please contact our friendly agents via the in-app chat or at support@cl-cards.com

My card is lost, stolen or damaged, can i get a replacement?

If you’ve lost your card or your card has been damaged stolen, please log in and select “Settings”. From there, you’ll have to option to freeze your card and report your card as lost, stolen or damaged. You can also order a replacement card.

How do I activate my card when it has arrived?

When your physical card has arrived, you will see an element in the “Card” section of your app to activate it by using the 3-digit CVV number on the back of your card.

What should I do if my card is blocked?

The card may be blocked if you have reported it as lost or stolen. Please contact support@cl-cards.com if you require further assistance.

Why am I unable complete payments at merchant terminals?

If your card is not working at merchant terminals, the card may have been blocked. If so, please got to the ATM and select ‘PIN SERVICES’. Then, select ‘UNBLOCK PIN’. We advise you wait at least 15 minutes before attempting another transaction after unblocking your card.

I have forgotten my PIN.

If you’ve forgotten your PIN, please log in and select “Settings”. From there you can enter your password and view your pin.

How can I view my card’s PIN?

You can view your card PIN from within the app. To do this, please go to the “Card Management” section of your app and select “View PIN” – we will require you to enter your account password if you are a UK card holder or your card’s security code (CVV) if you are a EU cardholder before revealing this.

Can I change my card’s PIN?

If you need to change your PIN, please go to your nearest ATM and you can complete this action from there.

What is a Cryptodraft?

Cryptodraft offers you the option to spend up to 35% of your collateral value as credit spent on your card.

What is the interest on a Cryptodraft?

The first 10% you spend is interest-free, while the remaining 25% is subject to 1% monthly percentage rate (MPR).

What is MPR?

Monthly-percentage-rate is the nominal interest rate that will accrue on the principal draft amount each month.

How can I repay my Cryptodraft in full?

Select “Settle” and then “Pay Now”. This allows you to repay your full Cryptodraft principal amount and any due interest. You can make this repayment from any of your available wallets.

How can I partially repay my Cryptodraft?

Select “Settle” and then “Pay Partial”. This allows you to repay any amount you wish, with no minimum. You may wish to reduce the LTV% of an active Cryptodraft or make some of your collateral available for withdrawal. You can withdraw collateral from your active Cryptodraft at any time you want. However. you will not be able to withdraw a collateral amount which increases your LTV to over 10% as a result of this withdrawal.

What is the maximum I can deposit in one time?

2.5 BTC or 32 ETH at any one time.

What can be used as collateral?

BTC or ETH.

What fees do you charge?

For a full list of our fees please refer to the “Platform Fees” section of our Terms of Use which can be found at https://cl-cards.com/waiting-list/terms-of-use.

Is this a Ledger product?

No. The CL Platform is provided by Frozen Time Unipessoal LDA, registered by Banco de Portugal to provide Crypto Asset Services, supported by it’s partner Baanx.com Ltd who are authorised and regulated by the Financial Conduct Authority to provide Crypto Asset Services. However, it is called the “CL card powered by Ledger” as it is integrated with Ledger’s ecosystem and security principles, allowing Ledger users to use the CL platform and its features.

What is Ledger’s involvement in this partnership?

Ledger’s involvement is simple. They provide their community the ability to create an account within the CL platform and utilise its technology by linking their Ledger hardwallet through Ledger Live. In other words, Ledger Live is your Web3 Apple Store, where you’ll find innovative apps like CL and more!